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Crete Holiday Villas Rental Terms and Conditions

Enjoy your vacations with our amazing villas and apartments in Crete
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Terms and Conditions

You are kindly requested to read carefully the following Terms and Conditions in order to avoid any misunderstandings.
 
Accomodation Service Description
  • All information about Crete Holiday Villas and Apartments are honest and accurate. In case there is any problem or complaint about your property status, do please discuss it with us, at the first time of your arrival.
  • The property will be in a clean and well-maintained state when the clients arrive, and it expected that they keep it so during the rental period.
  • The total number of guests staying at the property should not exceed the persons number agreeded in the reservation phase. In case of extra persons, an additional cost will be charged.
  • The accommodation is for the exclusive use of the clients and is not to be sub-let under any circumstances.
  • Fresh linens and towels are provided twice a week.
  • The usage of the swimming pools and other electrical devices is strictly at the client's own risk and the children should be supervised all time.
  • Pets are welcome, but they must be under the clients supervision. However, a prior notification must always be given when booking and a description of the pet's type and size.
  • Crete Holiday Villas is not responsible for loss or damage to clients because of circumstances beyond its control. In this unlikely case, please discuss any problem with us, at the time, during your stay.
Arrival and Departure
  • Clients are expected to arrive at their property, at the predefined date and time of their reservation. If a different arrival time is anticipated, the clients must notify us as soon as possible with the new arrival time. If an unforeseen delay should occur, every effort should be made to contact us at the telephone number provided in the reservation voucher.
  • Upon arrival, clients should inspect the property with the owner and ensure that they fully understand the use of any appliances, equipment and utilities.
  • Clients are expected to vacate their property at the predefined time on the final day of the rental period. The owner will arrive at the villa or apartment an hour before, for an inspection of the property and a goodbye meeting.
  • In case of late departure, we could extend your stay in your properties, only in case that no new clients are expected.
Client Responsibility
  • If a problem occurs at the property, it is the client's responsibility to notify the property owner immediately (within 24 hours). The client should allow the owner reasonable time to remedy the problem. If the problem is not or cannot be resolved satisfactorily whithin a reasonable time frame, the client should contact with us by telephone, in order to find the best possible solution.
  • Clients are responsible for ensuring the property is left in a reasonable condition as upon arrival.
  • Any breakage and loss to the property, must be paid from the client before the departure.
  • Clients are required to act in a responsible manner at all times, and to act with respect towards the neighbors, the owners and their staff.
Reservation Procedure
  • Contact us via e-mail or fill the Booking Request Form giving us your details, the dates you want to travel and your accommodation type requirements or your request for a specific property you are interested in. 
  • Within less than 24 hours you will receive from us confirmation of Availability and Rates. In case the requested property is not available you will receive an alternative accommodation solution.
  • At the same time you are given a booking option of 2 days. Within this period please let us know if you wish to complete the booking.
  • In order to finalize your reservation, an Advance Payment is required as a booking verification. The Remaining Payment will have to take place on your arrival at the property.
  • After receiving the deposit, we will send you an Accommodation Voucher Package. It contains full information about your reservation and the property, detailed directions and maps to the property, the name and telephone number of the property owner or caretaker who will be greeting you upon arrival.
Cancelation and Modification Policy
  • If you would like to cancel or modify your reservation, please send us an e-mail as soon as possible.
  • Cancellations made for any reason will result to Cancellation Fees.
  • The Cancellation Fees Rates are the following:
    • For cancellation notifications over 20 days prior to arrival, the cancellation fees equal to the Advance Payment (25% of the Total Accomodation Cost).
    • For cancellation notifications within 20 days prior to arrival, or non-appearance, or less stay, the cancellation fees equal to the Total Accomodation Cost.
  • Extending your holidays is not always possible, although every effort will be made.
  • A major modification may be treated as cancellation.
Insurance

We highly recommend you hold your own valid travel insurance (medical insurance and trip cancelation insurance) during your vacation in Crete.

When getting travel insurance, the traveler only need to be aware that most policies offer basic coverage for trip cancellation and medical bill coverage and that other benefits can be added for additional fees. Speaking with a travel insurance representative can ensure that the traveler gets all of the coverage they need to feel secure during their travels.
Privacy Policy
Crete Holiday Villas takes the responsibility regarding our client's privacy very seriously. The personal information, the email address etc. we request from our clients during the reservation, is the minimum data required in order to offer a professional high-quality service.
  • Personal Information - We don't disclose your personal information, to third parties for any purpose, except the villas and apartments owners.
  • Email Address - Crete Holiday Villas uses the email address of our clients in order to send and receive all the information required during the reservation procedure. In many cases, we must contact our clients again, in order to gather extra information about their holidays (ex. exact arrival time). Sometimes, Crete Holiday Villas may send to our clients feedback emails in order to get their opinion about our accomodation services and their holidays in Crete. If you do not wish to give us your opinion, you can let us know and we will not request any further feedback.

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